> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tight.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Provide customer support, engage customers through lifecycle messaging, and track useful analytics

## Overview

Tight integrates directly with Intercom so that actions that your users take inside Tight's embeddable user interface (or via your home-built interface on top of the Tight API) will be tracked using [Intercom events](https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Events/event/). This allows you to leverage your existing Intercom integration or add a new Intercom integration so that you can:

* Provide targeted customer support based on user actions in Tight
* Trigger lifecycle messaging campaigns based on accounting activity
* Track product analytics and user engagement
* Build custom workflows and automations in Intercom

## Create an Intercom Workspace

If you haven't done so already, you should create an [Intercom account](https://www.intercom.com/signup) and set up a workspace for your application.

## Securely sharing your Intercom App ID

Copy the App ID and use the [Configure Intercom API](/api-reference/integrations/configure-intercom) to securely share your App ID with Tight.

## Identify users (optional)

If you are identifying your users in Intercom using something different than the `userId` that you use to [create companies in the Tight API](/api-reference/company-management/create-a-company), then you will need to [provide the identifier used in Intercom for that user](/api-reference/integration-management/link-intercom).

This ensures that events from Tight are properly attributed to the correct user profile in Intercom.