AI chat support helps your team accurately and efficiently answer complex customer questions around your embedded
accounting product, without requiring your support team to have accounting expertise.Tight has seen ~80% of inquiries can be covered by AI chat when trained properly, and importantly, Tight will customize
its proven content to match your platform’s implementation and train your AI agent such that it covers the majority of
inquiries.In addition to AI-based support, Tight’s Customer Success team will schedule training sessions with your support staff
to enable them to support advanced accounting use cases.
Tight customizes its comprehensive knowledge base, honed with and proven across 1.3 million businesses, with screenshots
and content specific to your platform, and then uploads the Markdown content directly into your AI agent’s
knowledge base. Markdown ensures compatibility with AI support agents as well as easy formatting and readability.This content includes detailed user guides, troubleshooting steps, and answers to common customer questions.
Tight’s Customer Success team can train your Intercom Fin or Zendesk AI Agent for you
If you have an in-house chat support agent that is able to leverage MCP Tools (
e.g., Fin by Intercom),
then Tight’s MCP Server can be integrated so that your support agent has direct
access to the specific user’s data, allowing personalized support.
Tight’s Customer Success team schedules training sessions with your support staff to get them up to speed on supporting
accounting use cases.Your support staff’s leadership will have direct access to Tight’s Customer Success team, allowing your team to maintain
its brand voice while having the comfort of direct access to experts in the Tight Embeddable UI.
